At Solaris Innovations, we want you to be fully satisfied with your purchase. This policy explains when and how returns and refunds are handled.

1. Return Window

• Returns are accepted within 7 days of delivery.
• Items must be unused, in original, sealed packaging, and in resellable condition.

2. Non-returnable Items

• Opened or unsealed storage media (e.g., LTO tapes, SSDs, HDDs).
• Software licenses, activation codes, and downloadable products.
• Custom / special-order items and parts ordered specifically on request.
• Items showing signs of installation, misuse, or damage.

3. Defective or Incorrect Items

If an item is defective, damaged in transit, or incorrect:

• Contact us within 48 hours of delivery with photos/videos.
• We will arrange replacement or refund after inspection.

4. How to Request a Return (RMA)

Email support@solino.ae with:

• Order number, item SKU, and quantity
• Reason for return + photos (if applicable)
• Your contact details

We will issue an RMA number and return instructions. Returns without RMA may be refused.

5. Shipping for Returns

• For customer-initiated returns (change of mind), shipping is customer’s responsibility.
• For defective/incorrect items we supplied, Solaris Innovations covers return shipping or provides a label.

6. Inspection & Refunds

• Once received, items are inspected within 3–5 business days.
• Approved refunds are issued to the original payment method within 5–10 business days.
• We may apply up to 10% restocking fee for non-faulty returns to cover handling and testing.

7. Warranty

• Manufacturer warranty terms apply (e.g., HPE, IBM). For servers and libraries, warranty service may be carry-in or vendor-authorized.
• Contact support@solino.ae for warranty guidance.

8. Packaging & Responsibility

Returned items must be securely packed. Damage due to poor packing is the sender’s responsibility.

9. Contact

Solaris Innovations
Jebel Ali Free Zone (JAFZA), Dubai, UAE
Email: support@solino.ae | Web: solino.ae